TERMS AND CONDITIONS
Effective Date: 17 August 2026
These Terms and Conditions (“Terms”) govern your access to and use of the Review Potion website, software, automations and related services (“Services”). By purchasing, accessing or using our Services, you agree to these Terms.
1. OUR SERVICES
Review Potion provides reputation-management, customer-communication and review-request automation services. Features may include automated messages, integrations, reporting, customer reactivation and related technical support.
We may modify, improve, replace or discontinue parts of the Services where reasonably necessary. We do not guarantee that every feature or third-party integration will remain continuously available.
2. ACCOUNT AND CLIENT RESPONSIBILITIES
You must provide accurate information and keep your login credentials secure. You are responsible for all activity conducted through your account and for promptly notifying us of suspected unauthorised access.
You are responsible for:
• Ensuring that customer information supplied to us was collected lawfully;
• Obtaining all notices, permissions and consents required to contact your customers;
• Complying with applicable privacy, marketing, anti-spam and Do Not Call requirements;
• Ensuring your messages, promotions, claims and review requests are accurate and lawful; and
• Reviewing and approving automations before they are activated.
You must not use the Services to send unlawful spam, purchase or generate fake reviews, manipulate ratings, impersonate others, harass recipients or violate the policies of Google, Meta, WhatsApp or any other platform.
3. NO GUARANTEED RESULTS
Review Potion does not guarantee any particular number of reviews, rating improvement, sales, leads, revenue, search ranking or other business outcome. Results depend on factors outside our control, including customer responses, your business performance, market conditions and third-party platform policies.
We do not control whether a third-party platform publishes, removes, filters or displays a review.
4. THIRD-PARTY SERVICES
The Services may rely on third-party providers, including communication, payment, hosting, CRM and review platforms. Their services are governed by their own terms and policies.
Review Potion is not responsible for outages, delays, account restrictions, policy changes, rejected messages, removed reviews or other failures caused by third-party providers. Additional messaging, telephone, email or third-party usage charges may apply where disclosed.
5. FEES AND BILLING
Prices, billing periods and included usage are displayed at checkout or in your service agreement. By purchasing a subscription, you authorise us and our payment provider to charge the selected payment method automatically on each renewal date.
Unless otherwise stated:
• Subscriptions renew automatically until cancelled;
• Cancellation prevents future renewals but does not reverse charges already incurred;
• Fees already paid are non-refundable except where required by law or expressly agreed in writing;
• Failed or overdue payments may result in suspension or termination; and
• You remain responsible for valid charges incurred before cancellation.
You must raise billing concerns promptly and contact us before initiating an unjustified chargeback. Nothing in these Terms limits any non-excludable statutory rights.
6. CANCELLATION
You may cancel your subscription through the available account settings or by contacting Review Potion. Cancellation takes effect at the end of the current paid billing period unless otherwise stated in your service agreement.
Removing an integration or ceasing to use the Services does not automatically cancel an active subscription.
7. ACCEPTABLE USE
You must not:
• Use the Services unlawfully or fraudulently;
• Upload malicious code or interfere with system security;
• Access another person’s account without authorisation;
• Resell, copy, reverse-engineer or exploit the Services without written permission;
• Send deceptive, abusive or unsolicited communications; or
• Use incentives, review gating or other practices that violate applicable platform rules.
We may restrict or suspend access where we reasonably believe these Terms, applicable law or third-party policies have been violated.
8. INTELLECTUAL PROPERTY
The Review Potion name, website, designs, workflows, software, written materials and other original content remain the property of Review Potion or its licensors.
You retain ownership of content and data you provide. You grant us a limited right to process that content only as reasonably necessary to provide, secure and improve the Services.
9. PRIVACY AND CUSTOMER DATA
Our handling of personal information is described in our Privacy Policy. Each party must comply with its applicable data-protection obligations.
You confirm that you have the lawful authority to provide customer information to Review Potion and to instruct us to process that information for the Services.
10. CONFIDENTIALITY
Each party must take reasonable steps to protect confidential information received from the other and may use it only to perform or receive the Services, except where disclosure is required by law.
11. DISCLAIMER
To the maximum extent permitted by law, the Services are provided on an “as available” basis. We do not warrant that the Services will always be uninterrupted, error-free, completely secure or compatible with every third-party system.
Nothing in these Terms excludes any warranty, obligation or liability that cannot legally be excluded.
12. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Review Potion will not be liable for indirect, incidental, special, punitive or consequential losses, including lost profits, lost revenue, lost opportunities, reputational harm or loss of data.
Our total aggregate liability arising from the Services will not exceed the amount you paid to Review Potion during the three months immediately preceding the event giving rise to the claim.
These limitations do not apply where liability cannot lawfully be excluded or limited.
13. INDEMNITY
To the extent permitted by law, you agree to indemnify Review Potion against third-party claims, penalties, losses and reasonable costs arising from:
• Your unlawful or unauthorised use of the Services;
• Your messages, promotions, content or customer data;
• Your violation of privacy, marketing or platform requirements; or
• Your breach of these Terms.
This provision does not require you to indemnify Review Potion for losses caused solely by our own fraud or wilful misconduct.
14. SUSPENSION AND TERMINATION
We may suspend or terminate access where you fail to pay, misuse the Services, create security or legal risk, violate these Terms or cause disruption to our providers or other users.
Upon termination, your right to use the Services ends. Provisions intended to survive termination—including payment obligations, intellectual property, disclaimers, indemnities and liability limitations—will remain effective.
15. CHANGES TO THESE TERMS
We may update these Terms to reflect changes to the Services, law or business operations. Updated Terms will be posted on this page with a revised effective date. Where changes are material, we will provide reasonable notice when practicable.
16. GOVERNING LAW
These Terms are governed by the laws of Singapore. The courts of Singapore will have jurisdiction over disputes arising from these Terms, subject to any non-excludable legal rights.
17. GENERAL PROVISIONS
If any provision is held invalid or unenforceable, the remaining provisions will continue in effect. Failure to enforce a provision does not waive the right to enforce it later.
You may not transfer your rights under these Terms without our written consent. We may transfer our rights and obligations as part of a restructuring, sale or transfer of the business.
18. CONTACT
Questions concerning these Terms may be submitted through the contact method provided on the Review Potion website.
